Privacy Policy

1. Introduction

Welcome to Arribatt – FZCO . We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Company Information:

Legal Name: ARRIBATT – FZCO
Registration Number: TRN: 104077256600001
Registered Address: IFZA Business Park, DDP, United Arab Emirates
Privacy Contact: contact@arribatt.com

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you interact with our website or contact us, we may collect the following personal information:

Name: Your full name
Email Address: Your email address for communication purposes
Phone Number: Your contact number
Company Name: The name of your organization or business

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

Usage Data: Information about how you use our website, including pages visited, time spent, and navigation patterns
Device Information: Browser type, operating system, IP address, and device identifiers
Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies

3. How We Collect Your Information

We collect information through the following methods:

Contact Forms: When you submit inquiries through our website contact forms
Chat Widgets: Through our website chat functionality when you initiate conversations with our team
Cookies and Analytics: Via Google Analytics and LinkedIn marketing pixels
Direct Communication: When you email us or communicate with us directly

4. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To respond to your inquiries, provide information about our services, and deliver solutions you request
Communication: To contact you regarding your requests, projects, or business opportunities
Website Improvement: To analyze website usage and improve user experience
Marketing: To send you relevant information about our services, updates, and promotional materials (with your consent where required)
Business Operations: To maintain records, manage client relationships, and conduct business analytics
Legal Compliance: To comply with applicable laws, regulations, and legal processes

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device that help us improve your browsing experience and understand how you use our website.

5.2 Types of Cookies We Use

Essential Cookies: Required for website functionality and cannot be disabled.

Analytics Cookies: We use Google Analytics to understand website traffic and user behavior. These cookies help us improve our website performance and user experience.

Marketing Cookies: We use LinkedIn marketing pixels to deliver relevant advertisements and measure campaign effectiveness.

Chat Cookies: Our chat widget uses cookies to maintain conversation continuity and improve support quality.

5.3 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling cookies may affect website functionality. To opt out of Google Analytics, you can install the Google Analytics Opt-out Browser Add-on.

6. Data Sharing and Disclosure

6.1 Third-Party Service Providers

We use the following third-party services that may process your data:

Google Analytics: For website analytics and performance monitoring
LinkedIn: For marketing and advertising purposes
Chat Widget Provider: For customer support and communication

6.2 Business Partners

We do not share your personal information with business partners or third-party companies for their marketing purposes.

6.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

7. Data Retention

We retain your personal information indefinitely for the following purposes:

Client Relationship Management: To maintain ongoing business relationships and provide continuous service
Historical Records: To maintain accurate business records and communication history
Legal and Compliance: To meet legal, accounting, and regulatory requirements

You have the right to request deletion of your personal information at any time by contacting us at contact@arribatt.com.

8. International Data Transfers

As we serve clients globally, including in the European Union, United States, Saudi Arabia, and France, your information may be transferred to and processed in countries outside your country of residence, including the United Arab Emirates.

We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws, including:

GDPR (EU): We comply with the General Data Protection Regulation for EU residents
CCPA and State Laws (US): We respect the privacy rights of US residents under applicable state laws
Local Regulations: We adhere to data protection requirements in Saudi Arabia and France

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

9.1 EU Residents (GDPR Rights)

Right to Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Request limitation on how we use your data
Right to Data Portability: Request transfer of your data to another service
Right to Object: Object to processing of your personal data
Right to Withdraw Consent: Withdraw consent for data processing at any time

9.2 US Residents

Right to Know: What personal information we collect and how it’s used
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt out of the sale of personal information (Note: We do not sell personal information)
Right to Non-Discrimination: Receive equal service regardless of exercising privacy rights

9.3 Other Jurisdictions

If you are located in Saudi Arabia, France, or other jurisdictions, you may have additional rights under local privacy laws. Please contact us to learn more.

9.4 Exercising Your Rights

To exercise any of these rights, please contact us at contact@arribatt.com. We will respond to your request within the timeframe required by applicable law (typically 30 days).

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure Servers: We host our website and data on secure servers with encryption
Internal CRM Systems: We maintain our own customer relationship management systems with access controls
Mailing Systems: Our email systems are secured with encryption and authentication protocols
Access Controls: Limited access to personal data by authorized personnel only
Regular Security Assessments: Ongoing monitoring and updates to security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at contact@arribatt.com, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated Privacy Policy on our website
Updating the “Last Updated” date at the top of this policy
Sending email notifications for significant changes (where appropriate)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

ARRIBATT – FZCO

Email: contact@arribatt.com
Address: IFZA Business Park, DDP, United Arab Emirates
Website: arribatt.com

For EU residents, you also have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns adequately.

14. Consent

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this policy, please discontinue use of our services immediately.