Terms & Conditions

1. Introduction

Welcome to ARRIBATT – FZCO (“Arribatt,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

Company Information:

  • Legal Name: ARRIBATT – FZCO
  • Registration Number: TRN: 104077256600001
  • Registered Address: IFZA Business Park, DDP, United Arab Emirates
  • Contact Email: contact@arribatt.com

If you do not agree with these Terms, please do not use our website or services.

2. Definitions

  • “Services” refers to all consulting, software development, managed services, products, and other offerings provided by Arribatt.
  • “Client” or “You” refers to any individual or entity that engages our services or uses our website.
  • “Agreement” refers to any contract or arrangement between Arribatt and a Client for the provision of services.
  • “Deliverables” refers to any work product, software, documentation, or materials created or provided as part of our services.
  • “Website” refers to Arribatt’s website and all related digital properties.

3. Services

3.1 Service Offerings

Arribatt provides the following services:

  • Consulting Services: Strategic consulting in IT, AI, cloud transformation, DevOps, DevSecOps, and digital marketing
  • Software Development: Custom software applications, integrations, and technical solutions
  • Managed Services: Ongoing support, maintenance, and management of IT infrastructure and systems
  • Products: Proprietary software products, tools, and licensed solutions

3.2 Service Delivery Models

Our services are delivered through:

  • One-Time Projects: Fixed-scope engagements with defined deliverables and timelines
  • Ongoing Retainers: Continuous service agreements with recurring deliverables
  • Hybrid Models: Combinations of project-based and retainer arrangements

3.3 Free Demos

We may offer free demonstrations of our products and services. Free demos are provided on an “as-is” basis and do not constitute a commitment to purchase or a guarantee of specific outcomes.

4. Engagement and Agreements

4.1 Service Agreements

All service engagements are subject to a formal agreement between Arribatt and the Client. This may include:

  • Statements of Work (SOW)
  • Master Service Agreements (MSA)
  • Project proposals
  • Purchase orders
  • Other written contracts

4.2 Scope of Work

The specific scope, deliverables, timelines, and pricing for each engagement will be outlined in the relevant service agreement. Any changes to the agreed scope must be documented in writing and approved by both parties.

4.3 Client Responsibilities

Clients are responsible for:

  • Providing timely access to necessary information, systems, and resources
  • Designating authorized representatives for decision-making
  • Providing prompt feedback and approvals as required
  • Meeting payment obligations as outlined in the agreement
  • Complying with all applicable laws and regulations

5. Payment Terms

5.1 Pricing and Invoicing

Pricing for our services is outlined in the applicable service agreement. We invoice clients according to the payment schedule specified in each agreement.

5.2 Payment Methods

We accept payments through:

  • Bank transfers
  • Credit cards (where applicable)
  • Other mutually agreed payment methods

5.3 Accepted Currencies

We accept payment in:

  • United States Dollars (USD)
  • Euros (EUR)

5.4 Payment Timeline

Payment terms are typically Net 60+ days from the invoice date, unless otherwise specified in the service agreement. Specific payment timelines will be documented in each engagement.

5.5 Payment Plans and Deposits

Depending on the project, we may require:

  • Upfront Deposits: Initial payments before work commences
  • Payment Plans: Installment payments throughout the project lifecycle
  • Milestone Payments: Payments tied to specific project milestones

5.6 Late Payments

While we do not charge late payment fees, failure to make timely payments may result in:

  • Suspension of services
  • Termination of the agreement
  • Legal action to recover outstanding amounts

5.7 Taxes

All fees are exclusive of applicable taxes, duties, and levies. Clients are responsible for all taxes associated with the services, except for taxes based on Arribatt’s income.

6. Intellectual Property Rights

6.1 Ownership of Deliverables

Ownership of deliverables and intellectual property created during an engagement will be specified in the applicable service agreement. Ownership may be:

  • Client-Owned: All rights transferred to the Client upon full payment
  • Arribatt-Owned: Arribatt retains ownership and grants the Client a license to use
  • Shared Ownership: Joint ownership with specified usage rights for each party

6.2 Pre-Existing Intellectual Property

Each party retains all rights to intellectual property that existed prior to the engagement. Arribatt retains the right to use its pre-existing tools, frameworks, methodologies, and code libraries in the delivery of services to all clients.

6.3 Reuse of Custom Solutions

Unless otherwise specified in the service agreement, Arribatt retains the right to reuse custom code, tools, methodologies, and technical approaches developed during client engagements for other clients, provided such reuse does not disclose confidential client information.

6.4 Licensed Software and Products

When clients license proprietary software, tools, or products from Arribatt:

  • Arribatt retains full ownership of the software and intellectual property
  • Clients receive a limited, non-exclusive, non-transferable license to use the software as specified in the license agreement
  • License terms, restrictions, and permitted uses will be outlined in the applicable license agreement

6.5 Third-Party Materials

Any third-party software, tools, or materials incorporated into deliverables remain the property of their respective owners and are subject to their licensing terms.

6.6 Arribatt Branding

All Arribatt trademarks, logos, service marks, and branding materials remain the exclusive property of Arribatt. Clients may not use Arribatt’s branding without prior written consent.

7. Confidentiality

7.1 Confidential Information

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of the engagement, including:

  • Business strategies and plans
  • Technical specifications and documentation
  • Financial information
  • Customer data
  • Trade secrets

7.2 Exceptions

Confidentiality obligations do not apply to information that:

  • Is publicly available through no fault of the receiving party
  • Was rightfully possessed prior to disclosure
  • Is independently developed without use of confidential information
  • Must be disclosed by law or court order

7.3 Duration

Confidentiality obligations survive the termination of any agreement and continue indefinitely unless otherwise specified in writing.

8. Warranties and Guarantees

8.1 Service Guarantees

Arribatt provides service guarantees as specified in individual service agreements. These guarantees may include:

  • Quality standards for deliverables
  • Performance metrics for managed services
  • Response times for support services
  • Uptime commitments for hosted solutions

8.2 Professional Standards

We warrant that:

  • Services will be performed in a professional and workmanlike manner
  • Our personnel have the necessary skills and expertise
  • We will comply with applicable laws and industry standards

8.3 Client Warranties

Clients warrant that:

  • They have the authority to enter into agreements with Arribatt
  • They own or have rights to all materials provided to Arribatt
  • Their use of our services will not violate any laws or third-party rights

8.4 Disclaimer

Except as expressly stated in a service agreement, services and deliverables are provided “as is” without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

9. Limitation of Liability

9.1 General Liability

To the fullest extent permitted by law, Arribatt’s total liability arising out of or related to any service agreement, whether in contract, tort, or otherwise, shall be limited to the total fees paid by the Client under the specific agreement giving rise to the claim.

9.2 Exclusion of Consequential Damages

In no event shall Arribatt be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits or revenue
  • Loss of data
  • Loss of business opportunities
  • Costs of substitute services
  • Business interruption

9.3 Exceptions

The limitations in this section do not apply to:

  • Liability for gross negligence or willful misconduct
  • Liability that cannot be excluded or limited by applicable law
  • Breach of confidentiality obligations
  • Infringement of intellectual property rights

9.4 Client Indemnification

Clients agree to indemnify and hold Arribatt harmless from any claims, damages, or expenses arising from:

  • Client’s breach of these Terms or any service agreement
  • Client’s violation of applicable laws or third-party rights
  • Client’s use of deliverables or services in a manner not authorized by Arribatt

10. Term and Termination

10.1 Agreement Term

Each service agreement will specify its duration. There are no minimum contract periods unless explicitly stated in an individual agreement.

10.2 Termination for Convenience

Either party may terminate an agreement by providing written notice and canceling the contract. Notice periods for termination vary depending on the circumstances and will be specified in the applicable service agreement or determined based on:

  • The nature and scope of the engagement
  • Work in progress at the time of termination notice
  • Client commitments and dependencies
  • Mutual agreement between the parties

10.3 Termination for Cause

Either party may terminate an agreement immediately upon written notice if:

  • The other party materially breaches the agreement and fails to cure within 30 days of written notice
  • The other party becomes insolvent, files for bankruptcy, or ceases operations
  • Continuation of the agreement would violate applicable law

10.4 Effect of Termination

Upon termination:

  • Client shall pay all fees for services performed up to the termination date
  • Arribatt will deliver all completed deliverables as of the termination date
  • Each party shall return or destroy confidential information belonging to the other party
  • Provisions relating to payment, intellectual property, confidentiality, and limitation of liability shall survive termination

10.5 Early Termination Fees

If specified in the service agreement, early termination by the Client may result in termination fees or payment for committed resources.

11. Website Use

11.1 Permitted Use

You may access and use our website for legitimate business purposes, including:

  • Learning about our services
  • Contacting us for inquiries
  • Downloading resources and materials we make available

11.2 User Accounts

Our website does not require user account creation. All content and features are accessible without registration.

11.3 Downloadable Resources

Visitors are free to download any resources, materials, documentation, or content we make available on our website. Downloaded materials may be used for your business purposes.

11.4 Website Content Usage

There are no restrictions on how people may use content from our website. You may freely:

  • Share, distribute, or reproduce website content
  • Use materials for educational or business purposes
  • Reference or cite our content with appropriate attribution

However, you may not:

  • Misrepresent our content as your own original creation
  • Use our content in a manner that damages our reputation
  • Use our trademarks or branding without permission

11.5 Website Availability

We strive to maintain website availability but do not guarantee uninterrupted access. We may suspend or modify the website at any time without notice.

11.6 Prohibited Activities

You may not:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Introduce viruses, malware, or harmful code
  • Interfere with other users’ access to the website
  • Scrape or harvest data through automated means without permission

12. Privacy and Data Protection

Your use of our website and services is subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

13. Third-Party Services and Links

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for:

  • The content, accuracy, or practices of third-party websites
  • The terms and conditions or privacy policies of third parties
  • Any transactions or interactions you have with third parties

Your use of third-party services is at your own risk and subject to their respective terms and conditions.

14. Dispute Resolution

14.1 Negotiation

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or any service agreement, the parties agree to first attempt to resolve the matter through good-faith negotiation.

14.2 Arbitration

If negotiation does not resolve the dispute within 30 days, the parties agree to submit the dispute to binding arbitration. Arbitration shall be conducted:

  • By a mutually agreed arbitrator or arbitration institution
  • In accordance with internationally recognized arbitration rules
  • In the English language
  • At a location mutually agreed upon by the parties

The arbitrator’s decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

14.3 Exceptions

Either party may seek injunctive or equitable relief in court to protect intellectual property rights or confidential information without first pursuing arbitration.

14.4 Governing Law

These Terms and any service agreements shall be governed by and construed in accordance with the laws mutually agreed upon by the parties in the applicable service agreement. In the absence of such agreement, international commercial principles and the laws of the location where the services are primarily performed shall apply.

15. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to:

  • Acts of God, natural disasters, or extreme weather
  • War, terrorism, civil unrest, or government actions
  • Pandemics, epidemics, or public health emergencies
  • Labor disputes or strikes
  • Failures of utilities, telecommunications, or internet services
  • Cyberattacks or security breaches beyond reasonable prevention

The affected party shall notify the other party promptly and make reasonable efforts to mitigate the impact.

16. General Provisions

16.1 Entire Agreement

These Terms, together with any applicable service agreements, constitute the entire agreement between the parties and supersede all prior discussions, negotiations, and agreements.

16.2 Amendments

Arribatt may update these Terms from time to time. We will post the updated Terms on our website with a revised “Last Updated” date. Your continued use of our website or services after changes constitutes acceptance of the updated Terms.

Changes to specific service agreements must be made in writing and signed by both parties.

16.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.4 Waiver

No waiver of any provision of these Terms shall be deemed or shall constitute a waiver of any other provision, nor shall any waiver constitute a continuing waiver.

16.5 Assignment

Clients may not assign or transfer their rights or obligations under these Terms or any service agreement without Arribatt’s prior written consent. Arribatt may assign or transfer its rights and obligations to an affiliate or in connection with a merger, acquisition, or sale of assets.

16.6 Independent Contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

16.7 Notices

All notices under these Terms or any service agreement must be in writing and delivered to the addresses specified in the agreement or to contact@arribatt.com for Arribatt. Notices are deemed delivered when received.

16.8 Language

These Terms are written in English. In the event of any translation, the English version shall prevail.

17. Contact Information

If you have any questions about these Terms or wish to discuss a service engagement, please contact us:

ARRIBATT – FZCO

18. Acceptance

By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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